The medical system is broken. This is a phrase many of us have gotten used to hearing. But the awareness being raised is prompting professionals and organizations to do something about it.
This article will look at the pain points of the medical industry and what UBERDOC is doing to fix them.
Pain Points of the Medical Industry
Long Wait Times
Long wait times are one of the biggest deterrents preventing people from getting the care they need. Patients wait on the phone to make an appointment, only to find out it will be a month or more before they see a doctor. Then, when the appointment rolls around, they could be waiting hours in the waiting room and exam room before they get seen by a doctor.
Lack of Technology
There are several technological advancements that make the healthcare experience more convenient for patients. They include online scheduling, telehealth appointment options, user-friendly sites that provide patients with access to their medical information, mobile apps, and more. Many facilities do not have these features available, or if they do, their technology is outdated and does not work properly.
No Means of Collecting Feedback
Doctors must constantly be aiming to improve the patient experience by collecting feedback. This will help them determine what’s working and what’s not so they can update accordingly. Feedback can be collected in the form of online or in-office surveys or the faculty staff can simply ask for it.
Unfortunately, there are not many offices that ask for feedback. Therefore, they don’t make the updates they so desperately require.
The cost of healthcare is getting out of hand. Those that have insurance are dealing with high deductibles, premiums, and co-pays. Those that don’t have insurance may be even worse off due to the high rates doctors charge.
Referrals can be an issue depending on the type of insurance you have. Some plans will require you to see a primary physician before you get specialty care. This is an added inconvenience that makes it difficult for people to get the treatment they need.
Difficulty Finding the Right Doctor
When you look for a doctor on the internet, it often seems as if it’s just a sea of faces and information with not much to back up the claims being made. As a result, many people end up seeing a doctor they don’t feel satisfied with.
Poor Service in the Office
It’s more than the doctor that contributes to the patient experience. It’s also the office staff. Office staff members are often stressed and overworked. As a result, they may make serious mistakes concerning a patient’s medical records or medications.
Lack of Transparent Pricing
Medical bills have given all of us sticker shock. Insurance makes it even trickier to figure out what you are paying for. Facility staff can ease this pain point by providing a breakdown of pricing in advance. However, many fail to do so.
Lack of Information on Healthcare Websites
Many healthcare facility websites are missing key information such as pre- and post-operative care, tips to help patients navigate insurance, and clear directions to their facility. As a result, people often end up calling the office directly. This ties up staff making it difficult for them to attend to more pressing responsibilities.
Healthcare Not Available in Some Areas
There are many areas in the country that do not have access to medical care. The few doctors in the area may be far away. People may be unable to travel these distances if they are sick or can’t afford transportation.
How UBERDOC is Helping
UBERDOC is working to address these pain points head-on. Here’s how we are helping:
- Online Scheduling: Patients can schedule appointments directly through our website eliminating long hold times.
- No Wait to See a Doctor: Our doctors hold appointments for our clients so you can see a doctor in 1-3 days.
- Quality Doctors: All the doctors on our platform have been vetted to ensure they are up to our high standards.
- No Referrals: Our platform provides affordable appointments without insurance, so you won’t have to deal with inconvenient referrals.
- Affordable Care: Most appointments are just $250.
- Telehealth Options: In addition to in-office appointments, UBERDOC offers telehealth services, so you can easily find the convenient care you require.
The pain points of the healthcare system make it difficult for people to get the services they need. This leads to poor health outcomes.
UBERDOC is stepping it up with quality doctors, online appointment setting, no waiting for appointments, and affordable stress-free care. Visit our website to find out more about what we have to offer.